I first wrote about perception in 2013 and I thought it was time to revisit it. I suppose you’re wondering what IT is? It is the way you talk to and/or communicate with your remote team. It’s about what you say isn’t necessarily what your team hears and feels. Getting this right, can make all the difference to your working relationship.
What you do, what you say, and how you behave is perceived differently by the person watching and listening to you. Just because you think you are doing the right thing, doesn’t mean you are, it is totally about their perception and rightly or wrongly, they will share their opinion with you, whether you like it or not. Some tough love is good for any relationship personal or working.
The Perception Confusion Factors
These four factors can leave your team doubting your ability to be consistent and reliable.
- Your body language indicates what you’re saying isn’t what you mean.
- When having conference calls and wearing your fluffy slippers while trying to convey authority over your business.
- Using the right language for the right situation.
- Not articulating what you want well.
It’s not about you personally but rather the message you convey and how it is interpreted. Not everyone will get it; it’s that simple.
- The tone of your voice does not match your words
- Your actions depict the opposite of what you’re saying
- You make the other person feel inferior
In the early part of my business, I often heard clients ask, ‘am I making sense’; ‘is this clear’; ‘what are your thoughts?’ ‘what would you like to know?’ ‘do you have what you need?’ and time and time again I would nod and smile when in fact it wasn’t always clear.
5 Things You Can Do To Communicate Better
- When you are speaking with a team member, pay attention, don’t be distracted.
- You are not responsible for another persons perception of you, that said, you can steer that perception in the right direction if you are paying attention.
- Listen to feedback, it is gold – good or bad.
- Articulate your messages, be clear.
- Don’t communicate with your team when you’re having a bad moment – sometimes what has made us cranky has nothing to do with your team member and out of their control to fix.