When we are trying to manage our busy work days, we sometimes forget that the phone can sabotage what we are trying to achieve.
I would recommend blocking out time to make your calls (where possible and if they are non-urgent). In an office environment it is not always possible to schedule calls, but if you can, doing this will help you manage your day.
Think about what you want to say before you pick up the receiver, jot down a few notes on your daily organiser and as your talk, check off your items, this way you wont forget anything.
- Who are you calling?
- Why are you calling?
- Did you get an outcome?
- Do you have to schedule another call?